Returns & Exchanges

Returns Policy

Customer satisfaction is very important to us, and we want to make your shopping experience as pleasant as possible.

We stand behind our products 100% and we’re confident that the design, quality and safety of our merchandise will meet your expectations.

If you have any issues contact us on:

manager@millsbros.co.nz

Returning Products
  • Please choose your purchases carefully as we do not provide a refund if you have changed your mind. For furniture we recommend that you check dimensions to ensure they are the right size for your space and access doorways before completing your purchase.
  • If you believe there is damage to the products you have ordered or the incorrect items have been delivered, please get in touch with us as soon as possible and we will work with you to arrange a replacement, refund or credit. Damaged items must be reported within 48 hours of delivery. Please email us at manager@millsbros.co.nz to begin the process. In this email we will need your order number and for you to clearly state what is faulty with the product, photos will also help.
  • Please retain all original packaging if you would like to return an item. Items without packaging will be subject to a restocking fee starting at 15% of original purchase price, determined upon the item return to our store.
  • Shipping and handling costs are not refundable, unless the item received is damaged, defective or incorrect.
  • If you are exchanging for an item, which you paid for shipping on, your shipping fees will not be refunded. Additionally, if the requested exchange item has shipping fees, you will be responsible for those as well.

30 Night Comfort Guarantee:

30 Night Comfort Guarantee Terms & Conditions

1)The mattress needs to be slept on for a minimum of 30 nights (to allow your body to adjust)

2)This guarantee is limited to one exchange per purchase and only within 30 nights of receiving your mattress.

3)A waterproof mattress protector must be purchased at the same time as your mattress and appear on the same receipt.

4)This mattress protector must be used on your mattress from the very first night.

5)The 30 Night Comfort Guarantee is available for mattress and base sets only.

6)A mattress that is damaged or soiled in any way will be exempt from the 30 night comfort guarantee.

7)Store credit will be given if the replacement mattress is of a lesser value than the original purchase price.

8)The current retail price as at the day of the exchange transaction being processed will be applied to the replacement mattress.

9)The difference between this price and the price of the new mattress must be paid prior to us confirming the exchange.

10)Normal delivery/exchange fees apply.

11)The 30 night comfort guarantee applies to the Beautyrest mattress range only. Adjustable mattresses, pillows, bed bases, bed heads, bedding, soft furnishings, custom orders and floor stock are excluded.

12)Exchange valid for mattresses only, not for bases or mattress protectors. The replacement size must be equal to that of the original mattress size.